Do you offer delivery Australia Wide?
Yes, we deliver Australia Wide at the most cost-effective prices available. We only charge the base rate to keep delivery charges at a minimum.
Free Pick up is also available from our warehouse at Bargo.
Metropolitan or Greater Sydney: We have a dedicated delivery driver. Please note, to be able to offer low delivery cost, only 1 driver will bring your products. For items that are bulky or heavy, we ask that a 2nd person is available at the delivery site to assist in offloading.
Interstate or Greater NSW: Our preferred cost-effective courier is Allied Express. Charges are based on product dimensions as well as delivery location. Occasionally, we will search for different couriers to negotiate the most cost effective and safest delivery price.
Once you have placed your order, we will provide you with the most cost-effective delivery quote. Alternatively, prior to placing your order, please send us an email and a delivery quote will be provided beforehand.
Please note, your products will be packaged safely and securely to ensure safety throughout delivery.
Do you offer installation for your bedheads?
No we do not as all of the bedheads are free standing and simply go behind your ensemble.
We do put a piece of self adhesive Velcro on the back of the bedhead which can be easily stuck to your wall if needed.
I'm an interior designer/stylist/retailer, do you offer a trade discount?
Yes we do, at our discretion. For those in the trade, we offer a 10% trade discount. ABN Required.
What is the depth of the Bed Heads?
The average standard depth of the Bed Head is 70mm – 120mm. However, as we custom make each bedhead, we can adjust the depth to exactly meet your needs. Please contact us to discuss your exact requirements.
What is the width of the Bed Heads?
Our bed heads are slightly wider than your actual mattress size to accommodate the addition of your bedding and bedspreads.
- Single 1020mm wide
- King single 1160mm wide
- Double 1470mm wide
- Queen 1630mm wide
- King 1930mm wide
- Super King 2130m wide.
Bed side tables, power points and light fittings sometime need extra allowances to fit into your room design. We can make adjustments to our standard measurements to ensure your bed head fits correctly. If you would like your bed head to be wider than the above measurements, please contact us to discuss your exact requirements.
What is the height of the Bed Head?
A great advantage of our bed heads is that you can choose the height of your bed head, giving you total flexibility. Our bed head heights range from 1200mm to 1500mm. This is the height from the floor to the top of the bed head.
If you have specific height requirements, higher or lower, please contact us to discuss.
What materials do you use to make the bedheads?
All our bedheads are made using the highest quality materials by Australian suppliers. Our upholstery fabrics are from leading fabric suppliers, including Warwick, Wortley, Zepel Mokum and Profile. We use high quality foam for our bed heads. The base of all our pieces is a solid MDF back board. We hand make each fabric covered buttons using a professional button making machine. All other materials such as studs, button moulds, staples, glue etc all are supplied from Australian upholstery suppliers.
Where can I view fabrics?
We source our fabrics from Australian leading upholstery fabric suppliers such as Warwick, Wortley, Mokum and Profile. you could visit their showrooms in your local capital cities.
Alternatively, a large selection of our range can be viewed online and you are welcome to order up to 5 different samples for $10, which is refunded at the time of purchase. Simply call our office on (02)46842999 and we will assist you in your fabric selection.
Are the bed heads covered by warranty?
Yes, all bedheads are covered by a 24 month structural warranty. If you discover a structural imperfection with your bedhead, please contact Authentic Bedheads as soon as possible. Please note that some fabrics have natural imperfections as part of their overall appearance and do not constitute as a fault. All fabrics will fade if exposed to direct sunlight – This is NOT covered by warranty.
We do not accept returns or exchange on our bedheads (unless defective), so please choose carefully. Authentic Bedheads provides a 12 month warranty from the date of delivery against manufacturing defaults. To the extent permitted by law, this warranty does not cover:
- Normal wear and tear to structural components;
- Normal wear and tear to fabric and finishes including fading of fabric;
- Damage arising from abnormal use;
- Products which have not been maintained or which have been modified;
- Any indirect, special or consequential loss;
- Transport charges to return the product to and from Authentic Bedheads for repair or replacement.
Authentic Bedheads reserves the right to investigate all claims in order to assess the nature and cause and determine whether a part has failed due to a defect or wear and tear.
Authentic Bedheads shall have sole discretion in determining the course of action taken to replace or repair defective product.
Heat and humidity: Products will continue to exchange moisture with the air, expanding and shrinking in response to changes in humidity. This may result in changes to the bedhead's appearance and is not covered by the warranty.
The applicability of the warranty will be determined by Authentic Bedheads having reviewed the claim. In the event you consider there is a manufacturing fault with your bedhead, please contact us as soon as possible.
How long will delivery take once I place my order?
Our current lead time is approximately 4-6 weeks